Note: All personal information has been redacted and no trade secrets are being exposed. All of this information is publicly available.
PUBLIC SECTOR NPS (NET PROMOTER SCORE) EMAIL TO ADMINISTRATORS AND DECISION MAKERS
From: Chief Customer Officer [name redacted]
To: Decision Makers, Primary Contacts (EDU Decision Makers), Influencers, Primary Admins, Training Coordinators (EDU Primary Admins)
Subject: We continue to improve because of you
Hello [First Name],
As Vector Solutions’ Chief Customer Officer, my preeminent goal is to ensure that we are continuously providing you with superior products and services. That is why we routinely send out a Customer Experience survey to learn more about what you feel is working and what could stand to be improved. Based on your feedback from the April installment, I am excited to present to you some of the enhancements we have made to our suite of products:
A compilation of upgrades and new tools
- Vector LMS, TargetSolutions has been equipped with a new topic option for Credentials, a new event summary report, and password complexity requirements to bolster account security.
- Vector Check It’s new tracking program helps fire departments meet NFPA standards for documenting the complete history of every piece of PPE from acquisition to decommission.
- We released a new tool for law enforcement that tracks recently approved legislation that could affect the operations of police agencies throughout the United States.
- Fine-tuned UI to maximize the user experience for Guardian Tracking Version 5 and Acadis.
Focus on content development to ensure you have the best digital training available
- 50+ hours of new and updated content across all our catalogs.
- More than 35 online courses from Vector’s law enforcement catalog are now certified by IADLEST as part of the National Certification Program (NCP)™.
- RT-130 Wildland Fire Safety Refresher series undergoes annual updates to ensure the content stays current with the latest in wildland operations.
We believe in continuous growth and improvement, but we need your help to make that vision a reality. Our next Customer Experience survey will be making its way to your inbox in the fall, and I cordially invite you to participate and help shape the future of Vector Solutions.
Thank you for your partnership.
Sincerely,
[name redacted]
Chief Customer Officer