A short video training sample that was originally part of a course designed to show employees how to use the company’s knowledge management system.

Sample technical documentation for one of our learning management systems. I was also responsible for the production of the video.

Introductory “crosswalk” guide provided to new customers who were set to migrate from their acquired software to a new SaaS.

Here is a quick, high-level overview video designed to showcase the features of an LMS.

A sample style guide I created for CSMs and CSRs for how to write the best gosh darn knowledge article ever.

Video promotion for a software product that doesn’t exist. Seriously.

Video tutorial produced for internal and external audiences that walks through how to use an iteration of our corporate help center.

Software-as-a-Service video promo aimed at customers and prospects, as well as being utilized in the getting started phase of onboarding.

See if you can crack the subliminal message that’s embedded within…kidding!

…or am I?…

The Course Builder originally comprised of 155 pages of documentation. My task was to rewrite and retool that information into individual support articles with accompanying videos. This article is the first piece of that documentation.