Baldwinning

Excerpts and samples from an online academy and self-paced training course I built from the ground-up.

A lot of work and planning is required in order to launch a successful help center. Here’s a peek into one of the 20-something I have launched over the years.

This article features an overview and sample documentation from the company’s internal help center known as The Databank. Fun promo video included!

Here are three customer training video samples (out of a pool of hundreds) that I produced, edited, scripted, and narrated.

Some excerpts and highlights from one of six software training curriculums I have taken a part in building over the years.

A content-rich quick start guide to familiarize new customers (and even employees) by detailing **what** the software is and **how** it is used.

A sample set of release notes highlighting a major software update, complete with a companion video!

Here is a graphic design sample I created for a digital marketing pamphlet that will be used to promote the support center to new customers.

A look into my experience with building corporate help centers, for which I have structured and launched 20!

A fun little promo video that was used to showcase our brand-spankin’-new help center in a company-wide premiere.