A sample set of release notes highlighting a major software update, complete with a companion video!
Internal Help Center and Documentation Sample
This article features an overview and sample documentation from the company’s internal help center known as The Databank. Fun promo video included!
Help Centers and Knowledge Management Systems
A look into my experience with building corporate help centers, for which I have structured and launched 20!
Funny Internal Software Promotion (video)
A fun little promo video that was used to showcase our brand-spankin’-new help center in a company-wide premiere.
Help Center/Knowledge Base Prototypes and Workflows
A lot of work and planning is required in order to launch a successful help center. Here’s a peek into one of the 20-something I have launched over the years.
Software Training Curriculum Samples and Highlights
Some excerpts and highlights from one of six software training curriculums I have taken a part in building over the years.
Customer Training Video Samples
Here are three customer training video samples (out of a pool of hundreds) that I produced, edited, scripted, and narrated.
Internal Training Video Sample
A short video training sample that was originally part of a course designed to show employees how to use the company’s knowledge management system.
Support Center Digital Marketing Pamphlet (graphic design sample)
Here is a graphic design sample I created for a digital marketing pamphlet that will be used to promote the support center to new customers.
Understanding Libraries and How They Work (sample technical documentation with video!)
Sample technical documentation for one of our learning management systems. I was also responsible for the production of the video.