Baldwinning

This article features an overview and sample documentation from the company’s internal help center known as The Databank. Fun promo video included!

A look into my experience with building corporate help centers, for which I have structured and launched 20!

A fun little promo video that was used to showcase our brand-spankin’-new help center in a company-wide premiere.

A lot of work and planning is required in order to launch a successful help center. Here’s a peek into one of the 20-something I have launched over the years.

Some excerpts and highlights from one of six software training curriculums I have taken a part in building over the years.

Here are three customer training video samples (out of a pool of hundreds) that I produced, edited, scripted, and narrated.

A short video training sample that was originally part of a course designed to show employees how to use the company’s knowledge management system.

Here is a graphic design sample I created for a digital marketing pamphlet that will be used to promote the support center to new customers.

Sample technical documentation for one of our learning management systems. I was also responsible for the production of the video.