Baldwinning

Video tutorial produced for internal and external audiences that walks through how to use an iteration of our corporate help center.

A sample set of release notes highlighting a major software update, complete with a companion video!

A sample style guide I created for CSMs and CSRs for how to write the best gosh darn knowledge article ever.

This article features an overview and sample documentation from the company’s internal help center known as The Databank. Fun promo video included!

A look into my experience with building corporate help centers, for which I have structured and launched 20!

A fun little promo video that was used to showcase our brand-spankin’-new help center in a company-wide premiere.

A lot of work and planning is required in order to launch a successful help center. Here’s a peek into one of the 20-something I have launched over the years.

Some excerpts and highlights from one of six software training curriculums I have taken a part in building over the years.

A short video training sample that was originally part of a course designed to show employees how to use the company’s knowledge management system.

Here are three customer training video samples (out of a pool of hundreds) that I produced, edited, scripted, and narrated.