Baldwinning

Some excerpts and highlights from one of six software training curriculums I have taken a part in building over the years.

Excerpts and samples from an online academy and self-paced training course I built from the ground-up.

Here are three customer training video samples (out of a pool of hundreds) that I produced, edited, scripted, and narrated.

This article features an overview and sample documentation from the company’s internal help center known as The Databank. Fun promo video included!

A sample set of release notes highlighting a major software update, complete with a companion video!

A content-rich quick start guide to familiarize new customers (and even employees) by detailing **what** the software is and **how** it is used.

A lot of work and planning is required in order to launch a successful help center. Here’s a peek into one of the 20-something I have launched over the years.

Here is a graphic design sample I created for a digital marketing pamphlet that will be used to promote the support center to new customers.

A look into my experience with building corporate help centers, for which I have structured and launched 20!